Terms & Conditions

The World of Envy Booking Conditions 2013-2014

Your World of Travel AB (The World of Envy) Booking Conditions

Your booking with The World of Envy is subject to the following terms & conditions:

Payment terms

For all hotel bookings 4 nights or longer, as well as package deals, villas, apartments, and yachts, a deposit of at least 30 percent is required at the confirmation of booking. Note! Full payment is required no later than 45 days prior to departure.
If your booking is made within 45 days of departure, full payment is due immediately.
For hotel bookings less than 4 nights, a deposit of at least 25 percent is required at the confirmation of the booking. The additional 75 percent is required no later than 20 days prior to departure.
If your booking is made within 20 days of departure, full payment is due immediately.
If the terms & conditions of the hotel, villa, apartment or yacht require larger deposits and/or earlier payments (than what is stated above) you will be informed of this at the confirmation of the booking.
We reserve the right to vary the above deposits and payment dates as appropriate.
For peak season, such as Christmas, New Years and major events, or during July and August in Europe – 100 percent payment may be required at booking. This will be communicated to you at the confirmation of the booking.
Payment is due by transfer to Your World of Travel TWOE AB at SEB Sweden, account details on invoice. Credit cards are accepted on special occasions.
Full payment must be made no later than the date stated on your booking confirmation. If full payment is not received by this date, we reserve the right to cancel your holiday arrangements and retain your deposit.
When the rate is given to you in the local currency of your destination, (for example Euro or USD) and your payment is made in a different currency (for example SEK) we reserve the right to amend the rate on your currency selected for the 2^nd payment to that days exchange rate. To avoid this you can pay 100 percent upfront.

Cancellation policy

We follow, as far as possible, the cancellation policies of the hotels/partners and these may vary immensely. At the time of booking we will inform you about the cancellation policy for your specific trip. If nothing else is stated the below cancellation policy is applicable.

For hotel bookings 4 nights or longer:

If you cancel your booking more than 45 days prior to departure the deposit will be reimbursed to you in full but an administration fee of 200 Euro/person will be charged (over 12 years old).
If you cancel your booking less than 45 – 20 days prior to departure – your deposit will be retained by us.
If you cancel 1- 20 days prior to departure your 100 percent deposit will be retained by us.
In some cases 100 percent payment is necessary at time of booking and no cancellation possible.
For last minute bookings, if nothing else is stated, the deposit will be non refundable.
In case of cancellation your deposit minus the cancellation fee will be refunded as soon as received from the hotel at the current currency rate.

For hotel bookings less than 4 nights

If you cancel your booking more than 45 days prior to departure the deposit will be reimbursed to you in full and an administration fee of 100 Euro/person will be charged (over 12 years old).
If you cancel your booking less than 45 -14 days prior to departure – the 50 percent deposit will be retained by us.
If you cancel 1-14 days prior to departure 100 percent deposit will be retained by us.
In some cases 100 percent payment is necessary at time of booking and no cancellation possible.
In case of cancellation your deposit minus the cancellation fee will be refunded as soon as received from the hotel at the current currency rate.

Amendments by you

The World of Envy will do our best to assist you if you wish to make changes to your confirmed booking but we cannot guarantee that this will be possible. If changes can be made you are responsible for all extra charges and costs. We also reserve the right to charge a 80 Euro administration fee per person.

Amendments or Cancellation by us

In exceptional circumstances it may be necessary for us to make changes or cancellations to your confirmed booking. Any such changes or cancellations will be notified to you as early as possible. We will of course do our outmost do avoid this.

Flights

The World of Envy will advice you on airlines and flight itineraries but does not book flights. We recommend all our clients to book their own flights/transportation. We do however work closely with partners who can assist you. The World of Envy will not be responsible for any delays or cancellations but will do our outmost to assist you when needed and if possible move your booking to accommodate new flight schedules if changes occur. Your airline is directly responsible for your airline tickets and any delay or liability associated with your flights.

Traveller’s responsibility

Once you have received your confirmation, it is your responsibility to check that the information and booking details such as dates, including the spelling of all passenger names, are correct. Once this has been approved an invoice will be issued.
Any passports, visas, health certificates, insurance, International Driving Licences and other travel documents required for the holiday must be obtained by you, and it is your responsibility to ensure that these are all in order. You are also responsible for any additional costs incurred (whether by you or by The World of Envy AB on your behalf) as a result of failure to comply with such requirements.
You are responsible to arrive at stated departure times and places, and any loss or damage that you suffer through failure to do so lies with you.

Travel Insurance

It is the traveller’s responsibility to make sure they have adequate travel insurance and secure this soon after booking their trip. We highly recommend the traveller to make sure it also includes cover, under certain circumstances, against loss of deposit or cancellation fees.

We work with and suggest travel insurance from ERV: http://www.erv.se/en/ and in Swedish http://www.erv.se/

Let us know if you need help with your insurance.

Force Majeure

Force majeure is considered to be all events beyond the control of The World of Envy AB that may prevent the realization of the services such as, but not limited to, natural disasters (earthquakes, floods, epidemic), war, riot, terrorist activity, union actions as well as all what may result of these.
Your World of Travel TWOE AB will not be held responsible but will be in the obligation to advise their customers, if at all possible, as soon as possible by fax, e-mail or phone. The World of Envy will also do whatever is in our power to assist our customers, assure their safety and if necessary try and organize their return to their home country upon agreement of the Consulate of the customer’s country.
Should a customer, due to a force majeure, have to interrupt/change services (including amendment, extra nights, change or cancellation) booked via The World of Envy, The World of Envy cannot be held responsible for it nor be asked compensations.

Disclaimer

The World of Envy will do our best to ensure that the information contained on our web site is accurate and up to date. However, we recommend that you verify the information before acting on it by contacting us before your booking.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Images and copyright rights belong to the hotels, villas and yachts featured.
The price of your holiday will be confirmed on booking. Prices are always subject to change and availability. The price of your booking is guaranteed by the confirmation invoice. The price of your booking as shown on your confirmation invoice will not be increased unless you amend your booking – with the exception of payment being made in a different currency than stated on the invoice.